Cancellation, refunds & delivery

1. Digital products; no physical shipping

Our ebooks and Notion templates are digital products. No physical item is shipped and no shipping charge applies. Paid products are released after successful payment confirmation. The free ebook does not require a purchase.

2. How you receive your purchase

After confirmed successful payment, the purchased download or template-access instructions are provided through the payment-success/thank-you page. Email provides an additional delivery route. For the ₹1,999 bundle, access covers Freelance OS and Client Portal Premium; for the ₹399 purchase, access covers the 30-page ebook. A Notion template is duplicated into your own Notion account.

Access is released following successful payment confirmation. If payment or delivery is delayed, contact us with your order reference so we can verify the status and restore access. A publicly accessible thank-you page alone is not evidence of payment or fulfilment.

3. No change-of-mind refunds

Because digital files and duplicated Notion templates cannot reliably be recalled, we do not offer refunds or cancellations for a change of mind, lack of use, deciding to use another tool, or an expectation inconsistent with the clearly stated product description. Review the features, requirements and licence before paying. This rule is subject to the statutory rights below.

4. Delivery or email failure

If an email fails but your correct purchased product is accessible through the working post-payment download route, we will help restore email access; the email issue alone does not constitute total non-delivery. Check spam/junk folders and contact hello@uxwithsultan.com with your order reference if needed.

If you cannot access the purchased product through the available delivery routes, contact us. We will verify the payment and attempt to restore delivery. Where delivery failure cannot be resolved, a refund is available, subject to any earlier remedy required by law. Do not make another payment to recover an existing purchase.

5. Mandatory rights and payment errors

Digital delivery does not remove rights under applicable consumer law. Where a product is defective, deficient or materially different from what was advertised or agreed, or another statutory refund right applies, we will provide the remedy required by law. This policy does not exclude such claims or limit them to delivery failure.

We also investigate duplicate successful charges and incorrect charges against the transaction records. Refunds required to correct payment errors are not change-of-mind refunds.

6. Requests and processing

Email hello@uxwithsultan.com with the order reference, product, payment date and a description of the issue. Send redacted evidence if useful; never send bank passwords, OTPs or complete card details. We will confirm the outcome and any refund initiation.

Approved refunds are normally returned to the original payment method. Bank/payment-provider credit time begins after initiation and is separate from our review time. Razorpay describes normal refunds as usually taking 5, 7 working days, depending on the payment method and bank; this is an estimate, not a guaranteed deadline.

An approved exceptional refund is initiated within five business days of approval. Applicable legal deadlines take priority. Business days exclude weekends and public/bank holidays. Where the E-Commerce Rules apply, complaints must be acknowledged within 48 hours and redressed within one month; a routine support target cannot replace those duties.

7. Contact

Hamja Sultan / UX with Sultan
Sanjan bunder road, Sanjan - 396150. Tal : Umbergaon Road, Dist: Valsad. Gujarat, India.
hello@uxwithsultan.com